What’s a Top Level Domain (TLD)?
A top-level domain is what comes immediately to the right of the dot in internet addressing (ex., .MOI, .COM, .NET, .ORG).
What’s a Second Level Domain (SLD) or “domain name”?
A second level domain (SLD), or what most people call a ‘domain name’, is to the left of the dot (ex., ‘amazon’ in amazon.com) in Internet addressing. Domain names are registered through accredited registrars.
What’s a registrant?
A registrant is an individual or entity that has registered a domain name.
What’s a registrar?
A registrar sells domain names to registrants under a contract with the registry. A registrar may sell domain names in gTLDs operated by several different registries.
What’s a registry?
A registry maintains the master database of all domain names in a gTLD. Amazon Registry Services, Inc., is the registry for the .MOI gTLD.
Where can I get help setting up my website?
Your registrar, on its own or through third-parties, may offer website-related services. Please refer to your registrar’s customer service page. If your registrar is not responsive, email email@example.com and our team will try to help.
How do I register a complaint about a .MOI website?
Amazon Registry imposes an Acceptable Use Policy for all domains on the .MOI gTLD. Please review our Legal FAQs to find an answer to your specific question.
I’m a registrar and need help. How can I contact you?
Please email firstname.lastname@example.org. Please allow 1 business day for a response. Thank you.
This is Amazon’s TLD abuse information page. You can use this information to report abuse and other concerns about domain names registered in Amazon TLDs.
If you need customer support with your account or website, please contact us at email@example.com.
To learn more about protecting your devices and computers from cybercrime, visit www.fbi.gov/scams-safety/computer_protect.
Your local law enforcement agency is the best resource for reports and concerns about unlawful activities, such as theft, payment scams, identify theft, and illicit content, among others. In the United States, you can contact your local FBI office at www.fbi.gov/contact-us/field.
How do I report abuse of the [.TLD] TLD?
You can report abuse via email at [.TLD]-firstname.lastname@example.org. Please send as much identifying information as you can to help us locate the problem. At a minimum, abuse reports should include the full website URL and the date and time (including time zone) the abuse was identified.
I’m receiving a lot of spam from email accounts associated with the [.TLD] top-level domain.
We are unable to stop others from sending unsolicited or junk mail. Please contact the domain name registrant with your concerns about spam. If the email is pretending to be from Amazon or [.TLD], we will investigate. Please forward the entire email (don’t copy/paste) to [.TLD]-email@example.com. In the United States, you can also forward spam to the FBI at firstname.lastname@example.org and you can learn more about online scams at www.fbi.gov/scams-safety/e-scams.
I made a purchase at a website in the [.TLD] top-level domain and I think my personal information may have been stolen.
Your local law enforcement agency is the best place to report fraud. In the United States, you may want to file a report with the FBI at www.ic3.gov/default.aspx. To report a website that appears to be misrepresenting itself or stealing information, email [.TLD]-email@example.com with a link to the website and as much information as you can about the time you accessed the website and what you were attempting to do. Do not send us any confidential information, such as your credit card number.
I clicked on a link I saw on a [.TLD] website and now I have a virus.
Your local law enforcement agency is the best place to report online crimes. In the United States, you may want to file a report with the FBI at www.ic3.gov/default.aspx. To assist with our internal investigation, email [.TLD]‑firstname.lastname@example.org with a link to the website and as much information as you can about the time you accessed it and what you clicked on. Please do not send any files you believe are malicious or contain a virus.
I went to my usual website in the [.TLD] top-level domain, but I think it’s been hacked.
Your local law enforcement agency is the best place to report online crimes. In the United States, you may want to file a report with the FBI at www.ic3.gov/default.aspx. To report a website that appears to be impersonating Amazon or [.TLD], or email [.TLD]-email@example.com with a link to the website and as much information as you can about the time you accessed it and what you clicked on. Please do not send us any confidential information, such as your credit card number.
I received an email requesting my personal information.
We cannot stop spam. However, if the email is pretending to be from Amazon or [.TLD], we want to know about it. Please forward the entire email (don’t copy/paste) to [.TLD]-firstname.lastname@example.org. In the United States, you can forward spam to the FBI at email@example.com and you can learn more about online scams at www.fbi.gov/scams-safety/e-scams.
I keep getting emails from people claiming to have money for me to claim or who are trying to conduct other financial transactions.
If you receive an unsolicited email from anyone claiming to give you money, or asking to conduct a financial transaction, we can confirm that it is not from Amazon. Your local law enforcement agency is the best place to report fraud. If you are a victim of fraud in the United States, you may file a report with the FBI at www.ic3.gov/default.aspx. In the United States, you can forward spam to the FBI at firstname.lastname@example.org and you can learn more about online scams at www.fbi.gov/scams-safety/e-scams.
I have discovered a botnet using domain names registered in the [.TLD] TLD. Who can I talk to about that?
Please submit as much information as you have to [TLD]-email@example.com so our security experts can investigate it.
What information can I get with a subpoena or court order?
As a domain name registry, we only have access to the public registration information and DNS records for a domain name. To determine the registrant of a domain name, please use the publicly available Whois record, which is accessible at [link]. We cannot remove content or shut down name servers. Please review Amazon’s Law Enforcement Guide (d0.awsstatic.com/certifications/Amazon_LawEnforcement_Guidelines.pdf) for information on how to serve your civil or criminal subpoena or your warrant or court order. Requests from jurisdictions outside the United States are subject to the Mutual Legal Assistance Treaties.
What if I have a legal request, but no subpoena or warrant?
Amazon strictly safeguards its customers identities and their information. If your request is for Amazon’s confidential customer information, or if you would like us to take action against a customer or their domain name, you must follow Amazon’s Law Enforcement Guide (d0.awsstatic.com/certifications/Amazon_LawEnforcement_Guidelines.pdf) for information on how to serve your civil or criminal subpoena or your warrant or court order. Requests from jurisdictions outside the United States are subject to the Mutual Legal Assistance Treaties.
Child Sexual Exploitation
I found some sexually explicit photos and videos of children on a [.TLD] site. Where can I report that?
We cannot make decisions about what constitutes child sexual exploitation. If you are in the United States, please submit a report of sexually explicit material involving children to the CyberTipline at www.missingkids.org/cybertipline. If you are not located in the United States, please visit www.InHope.Org and click “make a report.” Once the proper agency in your country checks the image you provided, it will forward a notice to the web host or to us for action.
I want to report images of sexual or physical abuse that are not against children.
If the images do not involve children, but you believe a crime was or is being committed, please contact your local, state, or federal law enforcement agency.
How do I report copyright infringement?
If you would like to make a claim of copyright infringement on a website using a [.TLD] domain name, please contact the registrant directly.
If your claim is about your copyrighted material on NIC[.TLD] or another Amazon Registry Services page, or about a website hosted by Amazon Registry Services, then please follow the procedure on this page.
Someone registered a domain name in the [.TLD] TLD that incorporates my brand or business name.
If someone registered a domain name that you believe violates your rights, you may want to review some dispute resolution options available to you: www.icann.org/compliance/complaint.
Someone is using a [.TLD] website to bully, harass, stalk, or terrorize me or my family. Where can I get help?
Please contact your local, state, or federal law enforcement for immediate or emergency assistance. (d0.awsstatic.com/certifications/Amazon_LawEnforcement_Guidelines.pdf).
Someone has set up a [.TLD] website to sell illegal prescription drugs. Can you take this down?
Please contact your local, state, or federal law enforcement for immediate or emergency assistance. If you represent a pharmaceutical company, and have a court order, please follow our law enforcement guidelines (d0.awsstatic.com/certifications/Amazon_LawEnforcement_Guidelines.pdf).
I am trying to transfer my domain name to a new registrant or a new registrar and my registrar is being unresponsive.
If your registrar is ignoring your repeated attempts to transfer or move your domain name, you can report the registrar to ICANN, the body that regulates domain name registrars. See www.icann.org/compliance/complaint for information on various transfer problems.
Who is my registrar?
The registrar is the entity from whom you bought your domain name. The registrar of a domain name is listed on the Whois record which is available at www.nic[.TLD].
Limited Registration Periods
What is a limited registration period?
A limited registration period (“LRP”) is when some registrants get early access to a TLD based on pre-defined criteria. Not all TLDs will offer an LRP and Amazon LRP’s may vary by TLD.
How do I prove I qualify to register a domain name in the [.TLD] TLD?
For the .MOI Limited Registration Period (“LRP”), you must indicate your presence in the relevant LRP location for that period, as indicated on NIC.MOI. We reserve the right to review the domain names registered and if an independent audit shows that you do not actually live where you claim to live, we can delete the domain name, based on our Acceptable Use Policy.
Do I have to use my [.TLD] TLD domain name for a specific purpose?
No. We want you to use your new [.TLD] domain name to express yourself! Our Acceptable Use Policy lists the things you can’t do, like engage in hacking or send spam email.
.MOI is a new generic top level domain (gTLD) intended for French speakers and French culture-related content.
Who can register a .MOI?
.MOI domains are available worldwide.
There are 220 million primary and fluent secondary speakers of the French language in the world. .MOI is dedicated to globally unifying one online group though language.
Registering a .MOI domain
How do I register a .MOI domain?
You register a .MOI domain through a registrar. Click here to find an authorized registrar.
How much does it cost?
Each registrar sets its own price. Click here to find an authorized .MOI registrar.
Which registrars currently register .MOI domains?
Click here to find an authorized .MOI registrar.
Do I get an Amazon Prime discount?
Can I move my existing website to .MOI?
Yes. Once you have registered a .MOI domain name you can use it as you would any other domain name.
Can my .MOI domain name contain accented characters (e.g., è, à, ù)?
Yes. Amazon Registry Services accepts non-ASCII characters like è, ê, â. Registering your IDN is typically done just like you’d register any other domain. Your registrar will have more information on their specific processes.
Can search engines find my .MOI website?
It appears that many search engines treat new TLD domains like legacy TLDs. For instance, Google provides a Q&A on new top level domains, here.
Internationalized domain names (IDN)
What IDN TLDs does Amazon Registry offer?
Is there a character limit for second level domain names in Amazon Registry IDN TLDs?
The character limit for an IDN second level domain depends on the characters it contains. Search on amazonregistry.com to check if the name you want is valid.
Is there any restriction on eligibility for registration in Amazon Registry IDN TLDs?
Please consult the applicable registration policy, or email firstname.lastname@example.org for specific information on a TLD.
Must I use the same IDN character set for my second level domain as is used for the top level, or can my second level domain name use another IDN character set (e.g. sushi.食品)?
Please see the relevant Registry Agreement for the approved second level IDN scripts for a particular TLD. ICANN posts Registry Agreements here.
Who can I contact for more information?
Please email email@example.com with any additional questions.
Where can I view premium names?
We will provide a list of premium names to eligible registrars before General Availability for that TLD.
Do you have a launch calendar?
We post important dates (such as launches), when those dates are available, on the NIC pages of our TLDs. Locate them at www.nic.[TLD] or click here for a complete list of TLDs scheduled for launch.
Which Amazon TLDs are open for registration?
Who operates your registry backend?
Neustar is the backend registry operator for all eight Amazon TLDs currently scheduled for release.
We are interested in selling domains in a specific Amazon Registry TLD. Where can I find more information?
Please email firstname.lastname@example.org and an account manager will respond to your inquiry.
Will domain names be available for registration on a first-come, first-serve basis?
We post our registration policies, including the mechanisms for allocating domain names, on the NIC page for that TLD (www.nic.[TLD]).
In what time zone are your calendar times listed in?
All time zones are UTC unless specified otherwise. In some cases, we may use Z/Zulu time, which is equivalent to UTC time.
What is the NIC site for each TLD?
Our NIC pages are available at www.nic.[TLD].
Where can I find your technical documentation and policies?
You should have received technical documentation during your onboarding process. If you did not receive it, or need another copy, contact your account manager, or send an email to email@example.com. We would be happy to send you another copy.
What's your character limit for second level domains?
Our character limit for second level domains is between 1 and 63 characters.
What IDNs are available at the second level in Amazon Registry TLDs?
Please refer to the Registry Agreement for the particular TLD in question. ICANN posts Registry Agreements here.
Can we sign our registrar agreement or other agreements using Docusign?
No, not at this time.
Can you provide us more details on the launch?
We post the launch schedule on the TLD’s NIC page after ICANN approves the launch documents.